QA SPECIALIST | CROSS FUNCTIONAL & AUTOMATION DRIVEN
JORDAN SCHILLING
Senior QA Specialist | Quality Verification | SDET | DevTestOps
6+ years of experience across EA and Blizzard, focused on delivering high-quality user experiences in live-service environments for millions of users.
I identify detail-level issues impacting gameplay feel, clarity, and player trust, translating them into actionable insights across engineering, design, and product.
Combining technical validation with player-experience evaluation, I've built automation systems that improved build verification by 40% and reduced escaped defects. My experience spans cross-platform testing, CI/CD workflows, and scalable QA across live releases, backed by a player-first mindset and a deep understanding of how pacing, clarity, and accessibility shape long-term engagement.
WORLD OF WARCRAFT
QA | SDET | DEVOP's
Contributed to World of Warcraft (Dragonflight, The War Within, Plunderstorm, Mists of Pandaria Remix) by leading QA across features and platforms (Web, iOS, PC). Improved build verification efficiency by 40% through Python automation, while managing vendor QA, regression coverage, and test suite development. Validated cloud integrations (GeForce Now, Boosteroid) and supported targeted Jenkins deployments for feature testing and release validation.
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MADDEN NFL
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QA Specialist
Led end-to-end QA across Xbox, PlayStation, and PC, partnering with design and engineering to validate features and release readiness. Tracked escape defects and quality metrics using Power BI and SQL, while executing matchmaking and exploit testing. Validated Amazon Luna cloud integration, ensured EACC compliance by identifying submission blockers, and applied AI workflows to standardize bug quality across teams.
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Indie Games Contributions
